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Analysis
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CRIsoft team includes professionals
qualified in different activity
areas: accountancy, logistics,
sales, supplying, production,
automotive service, leasing. They
provide the analysis of the business
as well as the analysis of the
necessities within a company.
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System implementation
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Consultancy
- consultancy in CROS implemention
- consultancy in business reengineering
for the client company (BPR -
Business Process Reengineering)
- assistance from CRIsoft consultants
in implementing new concepts for
organizing the activities within
a company, in order to beneficiate
at maximum of CROS's functionalities.
On request technical interventions
- interventions at clients' headquarters
from CRIsoft professionals to
solve special technical problems
- these interventions can be planned
in advance or based on intervention
service packages
Safety and performance
- includes consultancy in developing
internal maintenance and exploitation
procedures
- helps the client
company personnel to be up to
date with the top technology,
including preferential access
to the activities organized with
CRIsoft and Oracle end users.
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Interfacing
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Analysis and consultancy
services to develop interfaces
between CROS and other management
informatic systems.
The integrated
system, CROS includes natively
methods of data extraction from
the system to other document types.
Certain data can be send by e-mail
within the CROS system
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Business reengineering
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CRIsoft professionals
provide consultancy in business
reengineering, supplementing the
consultancy provided in implementing
new concepts for activity flows
within the organizations in order
to have a maximum of benefits
from CROS integrated system.
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Technical
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CRIsoft Organization
Server - CROS - is the integrated
system designed to sustain the
organization for 24 of 24 hours,
with efficient and safe system
use, facilitated by CRIsoft Technical
Support.
CRIsoft Technical Support provides
complex services, including assistance
and consultancy for configuration,
optimization and development problems,
consultancy in implementation
and control for all process flows
within the organization, training
and specialized information.
Support for end users
Technical experience gained by
CRIsoft professionals and permanently
updated is always at end users
disposal. The Technical support
services are provided by CRIsoft
professionals, permanently informed
on latest CRIsoft and Oracle products
improvement and CRIsoft partners
for hardware, operating systems
and computer networks.
Dynamic and Flexible
With the help from the Technical
Support Department of CRIsoft,
the implementation of CROS system
runs smoothly, systematically
and controlled. The working methods
are especially designed to adjust
to the specific demands of each
client. The large scale of technical
support services and service packages
includes technical support, assistance,
training and consultancy.
Prompt and efficient
Solving and monitoring technical
support requests according to
the severity rate, as well as
the efficient methods used to
diagnose and solve potential problems
allow a prompt and efficient answer.
Intensive use of e-mail or direct
interventions using direct connections
to the client via internet ensure
a short intervention time.
Quality and Safety with CRIsoft
Services
CRIsoft Technical Support Services
include as standard the following
activities that are performed
by CRIsoft in order to provide
optimal operation of CRIsoft Applications/Systems/Programs.
1. ASSISTANCE - Phone /Mail
Assistance for applications/programs/systems
operation;
2. BUG FIXING of applications/programs/systems
and documentation;
3. UPDATING or FIXING the
anomalies of applications/programs/systems
in order to meet the requests
of minor legal changes;
4. UPDATING applications/programs/systems
in order to meet the Business
Evolutive Requests;
5. UPDATING applications/programs/systems
in order to follow the Technical
Evolution of the Environment (data
base, operating system…)
where these are functioning. This
kind of updating is a strategic
decision of CRIsoft, and CRIsoft
cannot promise or forecast a time
period or migration of the applications
to any software platform (or version
of operating system/ database/
development environment);
6. FOLLOW-UP for the Technical
Support Services procedures and
quality insurance;
7. INFORMATION issued periodically
by CRIsoft.
CUSTOMERS have the possibility
to notice all the problems that
may appear by phone, fax or e-mail,
during the working program 9:00
- 17:30 from Monday until Friday
or by WEB between 7:00 - 21:00
hours, 7 days a week.
* PHONE OR FAX ASSISTANCE:
phone: +40 68 471 670 fax: +40 68 478 670
* E-MAIL CORESSPONDENCE:
suport@crisoft.ro.
* WEB CORESSPONDENCE: www.crisoft.ro.
At CUSTOMER'S request the Technical
Support services may be extended
outside standard working program
and/or with other activities included
in online assistance.
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Training |
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- training provides knowledge
and experience transfer to the
system users, administrators and
developers in an efficient manner
- intensive training, simulation
real working conditions, for Oracle
and CROS system administrators
- training for CROS responsibles
from the Client
- intensive training for an efficient
use of standard Oracle database
interrogation language.
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